Shipping Policy

1. Order Processing Time

All our orders are processed and shipped out within approximately 7-14 business days business days.

After the order is shipped out, you will receive an email with tracking information so you can follow your package and see when you lake life vibes will arrive at your doorstep. 

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. The shipping costs are also dependent on the vendor that supplies the product. Some charge shipping and some do not, we do not have control over that.  

Because we utilize several suppliers, the processing and shipping time will vary.  In general, use the below table for general processing and shipping time frames.  

Processing

Shipping

Cost

Standard Shipping

2-3 Days

7-10 Days

FREE

Express Shipping

2-3 Days

3-5 Days

$14

** On most products you will be able to select standard or express shipping.  During peak timeframes, these delivery times can become longer, such as near Christmas or Thanksgiving.  

4. Shipping Restrictions

Sadly, some vendors are unable to ship orders to a PO BOX or to a MILITARY ADDRESS due to restrictions with package receiving.  Please seek an alternate address to ship your package to in this scenario.

5. Packages Damaged, Lost, or Missing While in Transit, Refunds & Returns

Specific refund scenarios:

    • CUSTOMIZED PRODUCTS: Custom products cannot be refunded or exchanged, except in the case of damage in shipping.
    • DAMAGED OR INCORRECT PRODUCT: If the product itself is damaged, please send photo proof to theanchoredstyle@gmail.com and we will begin the process for refund or exchange. If the shipping package is damaged as well, you will need to open a case directly with the mail carrier used.
    • LATE ORDER: If the product has not been processed or shipped within the time frame agreed to when the order was placed and you wish to cancel the order, please contact us and we will cancel the order with the supplier. During peak volume seasons, the suppliers may sometimes require additional time to fulfill orders; in these instances, we will attempt to notify you as soon as possible with the revised timing of shipment.
    • MISSING ORDER: In the case that you were expecting an order and it has not arrived, please contact us for a status update. If we show that a package has delivered (based on tracking number update) but you have not received the item, you must submit a claim to the shipping carrier directly.

We only replace items if they are defective or damaged. If you need to exchange it for the same item due to damage, please contact us at theanchoredstyle@gmail.com for instructions.

  1. We source products from vendors globally to bring you a curated collection of goods. Because our store is made up of many vendors, the return policy will vary based on the supplier. Please contact us as soon as possible with any concerns regarding your purchase.
  2. Our return policy is based on a 15-day window. If 15 days have passed since your purchase was delivered to you, we cannot offer you a refund.
  3. Please do not send your purchase back to the manufacturer, we will need to determine the best route for your refund or return.
  4. To complete your return, we require a receipt or proof of purchase. We are able to locate orders in our system by your email or order number. If you received the item as a gift, you will need to obtain one of these fields in order for us to locate the origin of the purchase.
  5. All returns are based on an approval process. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Specific refund scenarios:

    • CUSTOMIZED PRODUCTS: Custom products cannot be refunded or exchanged, except in the case of damage in shipping.
    • DAMAGED OR INCORRECT PRODUCT: If the product itself is damaged, please send photo proof to theanchoredstyle@gmail.com and we will begin the process for refund or exchange. If the shipping package is damaged as well, you will need to open a case directly with the mail carrier used.
    • LATE ORDER: If the product has not been processed or shipped within the time frame agreed to when the order was placed and you wish to cancel the order, please contact us and we will cancel the order with the supplier. During peak volume seasons, the suppliers may sometimes require additional time to fulfill orders; in these instances, we will attempt to notify you as soon as possible with the revised timing of shipment.
    • MISSING ORDER: In the case that you were expecting an order and it has not arrived, please contact us for a status update. If we show that a package has delivered (based on tracking number update) but you have not received the item, you must submit a claim to the shipping carrier directly.

We only replace items if they are defective or damaged. If you need to exchange it for the same item due to damage, please contact us at theanchoredstyle@gmail.com for instructions.

6. Customer Service

For questions, support, problems, or warranty claims, please contact us at theanchoredstyle@gmail.com for instructions.  We want your experience with The Anchored Style to be phenomenal, if it isn't, please let us know.  We're happy to make it right.